ALAN HENRY
429 College Parkway
Rockville, Maryland 20850
Voice: (301) 602-2236
EMail: alanhenry@novawerks.net


EXPERIENCE
** January 2004 - Present	
** TerpSys
** Computer Analyst
- Provided onsite and telephone IT support to various high-level offices,  administators, research staff, and the DirectorÕs office at the National Cancer Institute.
- Managed the National Cancer InstituteÕs Macintosh software, documentation, and support database; led the NCI Mac Team which was responsible for escalations, keeping a software library, and training staff.
- Supported all versions of Microsoft Windows and MacOS; some versions of Linux and assisted with IT security measures like worm/virus/spyware network defense, workstation management, PKI and secure email, and client education. 
- Configured and maintained networked printing, scanning(to desktop), and faxing services on a variety of proprietary technologies, from Canon to HP to Xerox over NDS, NDPS, AppleTalk, and IP.
- Worked with and configured Microsoft Exchange clients on a Novell network, utilizing network storage and Zenworks application delivery systems.
- Supported and maintained the NCI network infrastructure, including the local high-speed wired and encrypted wireless 802.11b network, and troubleshooting LAN connectivity.
- Supported an array of specialized and proprietary utilities and tools, including but not limited to Microsoft Office, dtSearch, Adobe Acrobat/Elements, various web browsers and email clients on multiple platforms, RIM Blackberries, Handspring Treos, Palm and PocketPC PDAS.
	
**2002 - 2004
**University of Maryland at College Park
**Information Technology Support Coordinator
- Orchestrated IT initiatives and managed projects, composed proposals and documentation, and examined and tested new technologies.
- Piloted IT security initiatives, eliminated viruses and worms, trained users in personal and enterprise security issues and technologies.
- Performed IT support and consulting for the University Community (over 30,000 users), periodically supervising a staff of 20.
- Supported all versions of Microsoft Windows, MacOS, and Sun Solaris.
- Supported a campus wide high speed wired and 802.11b wireless network over TCP/IP, Novell Netware, Windows networking.
- Aided clients in configuring desktops, servers, and laptops for use on the campus network and supported and performed troubleshooting for them.
- Supported an array of productivity software and utilities, including but not limited to: all versions of Microsoft Office, Adobe Acrobat, Photoshop and Pagemaker, Internet Explorer, Netscape(all ver), Mozilla and Firefox, Microsoft Outlook/Oulook Express, Eudora, Entourage, etc.
	
**June 2002 Ð Aug. 2002	
**Absolute Quality, Inc.
**Macintosh Support Specialist
- Provided comprehensive support and troubleshooting for all Apple Macintosh hardware and Apple software, including iMacs, iBooks, Powerbooks, eMacs, PowerMacs, MacOS(all ver), iLife, OS X Mail, Macintosh networking, etc. 
- Participated in AppleÕs Applecare training for Macintosh support.
- Worked in a call center team of 30 technicians, following support procedures and maximizing customer satisfaction and first-call resolution of issues

SPECIAL SKILLS AND CERTIFICATIONS
** Apple Certified Help Desk Specialist
** CompTIA A+ and Net+ Certified
** Certified as a Local Registration Authority (LRA) working with Public Key Infrastructure (PKI) secure email initiatives
** Unix, Linux(various distributions), Sun Solaris, and hardware running these operating systems
** Microsoft Windows(all ver), Apple MacOS(all ver), and hardware running these operating systems
**IT Security software: Nessus, Ethereal, Retina, NeoTrace, Snort, Expose, LANguard NSS, Fport, Netstumbler, AirSnort, ZoneAlarm, various antivirus and firewall software packages.
** Graphic and Web design tools: Adobe Photoshop(all ver), Pagemaker(all ver), Illustrator(9), Macromedia/Adobe Dreamweaver (all ver)
**Web Design: Designed several content-rich websites and accompanying graphics using various CMS and design tools and/or by hand 
**Network and systems administration, including Novell Netware and ZenWorks Desktop Manager

EDUCATION
**2006 - 2003	
**University of Maryland University College
- M.B.A, Master of Business Administration

**2002 - 1997		
**University of Maryland at College Park
- B.S., Physics
- B.S., Astronomy

INTERESTS
** Radio(on-air and internet), music, politics and current events, new technologies, gaming, medicine and health.